Frequently Asked Questions
Helpful answers for both wholesale (B2B) and household (B2C) customers of Koh Chong Ho Company Pte Ltd.
Established in the 1960s, Koh Chong Ho Company Pte Ltd is a leading biscuit wholesaler and distributor in Singapore with more than five decades of experience.
Importer, exporter, and manufacturers’ representative—supplying trusted biscuit and snack brands with reliable logistics and service accuracy.
We deliver within Singapore. Our distribution network also includes exports to surrounding regions and selected Middle-East countries.
Company & General
Who is Koh Chong Ho Company Pte Ltd?
Established in the 1960s, Koh Chong Ho Company Pte Ltd is a trusted biscuit wholesaler and distributor in Singapore with decades of experience serving both businesses and households.
What makes you different from other distributors?
We combine a wide selection of reputable brands, reliable logistics, and personalised customer service, ensuring both businesses and households receive quality products on time.
What are your business hours and location?
Our office is located at Toa Payoh Industrial Park, Singapore.
Business Hours: Monday–Friday, 8:30 AM – 5:00 PM.
We are closed on Saturdays, Sundays, and Public Holidays.
Products & Categories
What types of products do you carry?
We carry biscuits, crackers, cookies, snacks, and related confectionery products from well-known brands.
Do you stock brands other than Khong Guan?
Yes, besides Khong Guan, we also distribute brands like Julie’s, Hup Seng, Bonz, and other trusted names.
Are your products Halal certified?
Yes, most of the products we distribute are Halal certified. Please check individual product listings for confirmation.
Can I request specific products not listed online?
Yes, you may contact us directly. If available, we will source or recommend alternatives.
Customers (B2B & B2C)
Do you offer wholesale pricing for businesses?
Yes, we provide wholesale pricing for businesses, offices, and bulk buyers. Contact us for customised quotations.
Is there a minimum order quantity?
For wholesale customers, a minimum order applies depending on the product type. For household customers, there is no minimum order on our online shop.
Can households (B2C) buy directly from you?
Yes, individuals can purchase directly through our online store with home delivery.
Delivery & Shipping
Do you deliver outside Singapore?
We mainly deliver within Singapore. Export and overseas deliveries can be arranged through our sales team for selected regions.
How much is delivery and how long does it take?
We offer free delivery for purchases above $70. A standard delivery fee of $20 applies to orders below this amount. Most orders are delivered within 2–4 working days excluding weekends and public holidays, though under certain circumstances, delivery may take up to 5 – 7 days.
Can I request a preferred delivery time?
We can provide a buffer window between 9:30 AM – 5:00 PM, but we’re unable to commit to an exact time.
Do you offer same-day or urgent delivery?
Currently, we offer standard delivery. For urgent cases, please contact our team directly.
Can I opt for self-Collection?
Orders can be collected from our warehouse at no additional cost.
Kindly present your order confirmation (printed or digital) upon collection.
Product Quality & Freshness
How do you ensure product freshness?
We maintain strict warehouse storage standards and replenish stock regularly to ensure products are fresh upon delivery.
What if my order arrives damaged or incorrect?
Please contact us immediately with your order details. We will arrange a replacement or solution promptly.
Payment & Ordering
What payment methods do you accept?
We accept major credit/debit cards, PayNow, bank transfer, and selected e-wallets.
Can businesses set up monthly billing accounts?
Yes, business customers may apply for credit terms, subject to approval.
How do I place an order?
Household customers can order directly through our online shop. Businesses may order online or contact our sales team for bulk/standing orders.
Partnerships & Customisation
Can you supply for events, offices, or gifting?
Yes, we supply biscuits and snacks for offices, corporate pantry, events, hampers, and festive gifting.
Do you provide repacking services under custom branding (OEM)?
Yes, repacking and OEM branding services are available for businesses. Please contact us to discuss requirements.
Do you collaborate with retailers and resellers?
Yes, we work with retailers, resellers, and partners. Reach out to explore collaboration opportunities.